FAQs - eCommerce

Swatch cannot honor the warranty & policies if purchased from an unauthorised retailer. Warranty and policy claims from unathorized retailers need to be delt with directly with the retailer.

Our online store is an authorised Swatch retailer or you can click on our store locator to locate an authorised retailer near you.

• Click on the My Account link located at the top of the homepage. • Under the heading “New Account”, Click "Sign up" and fill in the required boxes. • Click "Sign up" to complete your account set up.

Swatch takes great care to ensure your credit card information is safe when placing an order online. When making a purchase at Swatch, you shop in a secure mode using SSL encryption -- the Internet standard for secure transactions. This ensures that your orders are encrypted when you transmit them to Swatch.  If you have any questions regarding our privacy practices, contact our contact Customer Service at 1-866-379-2824 (Monday – Friday 9AM - 6PM) or send an email to: connect@swatch.us for further assistance.

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Click on the My Account link located at the top of the homepage. Once you arrive to the dashboard, click on My Orders to locate your order history.

Ordering on swatch.com is designed to be a quick & easy process. Just follow these steps:

1. Find the product or products
By using the tabs on the top of the page you can browse swatch.com by watches, collections or jewellery. You can also search for a specific item by using the 'search' box located in the upper right-hand corner of the screen. To access detailed information about a product, click on the page and the detail specification tab.

2. Use the shopping basket
To place a product in your shopping basket from the product page, select the desired size and quantity of the item you wish to purchase, then click on the 'Shopping Bag' icon.
While in your shopping basket, you can remove the quantity at any time. Simply click the trash icon.
Remember, by clicking the link in the upper right-hand corner of the screen, you may view your shopping basket at any time. This allows you to add, change, or delete items whenever you like.

3. Checking out
When you are ready to complete your order, be sure to review all of the items you have placed in your shopping basket. To checkout, follow the instructions on the screen to finalise your order. You may do an express checkout, create an account or use an existing account. Hit the “Checkout” button to move onto next steps.

4. Shipping and billing
Once you have logged in, you will need to provide your shipping and/or billing information, (be sure to note: billing address must be entered exactly as it appears on your credit card statement), choose a shipping method, and select your method of payment. We accept Visa, MasterCard, American Express, Discover, Paypal and Affirm. If you are paying with a credit card, enter the number without spaces or dashes.

5. Completing your order
Be sure to review all of the information that you have provided, and make any necessary changes before clicking the 'Place Order Now' button. Once you complete your order, you will see a confirmation page with your confirmation number. Additionally, we will send you emails with your Order Confirmation information and when your order is shipped. Please note that as a result of our order processing, we are unable to change or cancel an order once it has been finalised. Please make sure your order is accurate before submitting it for processing. Also, please allow up to 1 business day for processing.

To determine your wrist size, please see our PDF here.

You can send the watch back to us to have the links adjusted to the needed size or go to an official Swatch store with your proof of purchase and get the strap adjusted for free.

Unfortunately, you would not be able to modify an order online after payment. However, if you would like to do so, please contact Customer Service at 1-866-379-2824 (Monday – Friday 9AM - 6PM) or send an email to: connect@swatch.us for further assistance.

You will receive an email confirmation shortly after the order has been submitted which will explain the status of your order.

You may cancel your order at any time prior to the product(s) leaving the warehouse. If you would like to do so, please contact Customer Service at 1-866-379-2824 (Monday – Friday 9AM - 6PM) or send an email to: connect@swatch.us for further assistance.

You can place an order over the phone by calling us at 1-800-879-2824 (From Monday – Friday 8:00AM – 6:00PM) or email us at connect@swatch.us

The Swatch Online Store accepts Visa, MasterCard, American Express, Discover, PayPal and Affirm.

Swatch uses the latest encryption technology to keep your credit card information safe. Thus, we require you to re-enter your credit card information for each order. When making a purchase at Swatch, all transactions are done by using SSL 3.0 encryption -- the Internet standard for secure transactions.

Orders will be processed only after an online approval can be confirmed. Following this, your card will only be charged when the order is shipped (upon leaving our warehouse). 

Most swatch.com orders are shipped from our U.S. facility. In very rare circumstances, certain products may be shipped directly from our facility in Switzerland.

All orders on swatch.com deliver to physical addresses located in all 50 states within the U.S. We do not ship to P.O. Boxes. If an order is flagged as a P.O. Box or having an address outside of the United States, or is an address of a known freight forwarder, we will attempt to contact you to arrange delivery to an alternative address. However, if an acceptable address cannot be provided, your order will be canceled and fully refunded.

All Swatch deliveries are handled by UPS/FEDEX/DHL and deliveries are made Monday through Friday. Some DHL deliveries may take place on Saturdays.

You will receive a notification email with a link to the UPS/FEDEX/DHL website once your order has been shipped.

You can also contact Customer Service at 1-866-379-2824 (Monday – Friday 9AM - 6PM) or send an email to: connect@swatch.us for further assistance.

Most often your delivery driver will leave your package at your specified delivery address. No signature is required. If your delivery driver is unable to deliver the shipment, typically a card will be left advising when delivery will be reattempted. The card should also contain your local delivery driver’s office details in the event you need to contact them to arrange another suitable time and date for delivery of your item.

You may check the status of your order by visiting the relevant delivery service website (see below list) and entering your tracking number. You can also contact Customer Service at 1-866-379-2824 (Monday – Friday 9AM - 6PM) or send an email to: connect@swatch.us for further assistance.
https://www.ups.com/track
https://www.fedex.com/en-us/home.html
https://webtrack.dhlglobalmail.com/

If you are unhappy with an item when you receive it, or if you simply change your mind, with the exception of personalized watches, you may return any unworn, undamaged product in its original packaging within 14 days of delivery for a full refund, minus the cost of any paid shipping upgrades.

Please note that without prior approval from the customer service team, any orders returned outside of the 14 day return period will be sent back with no refund issued.

Swatch and Flik Flak personalized watches (with customized design or embroidery) are excluded from the 14 day return and exchange policy with the exception of warranty cases. The sale of all Swatch X You and Flik Flak personalized watches are final.

 

If you are unhappy with an item when you receive it, or if you simply change your mind, with the exception of personalized watches, you may return any unworn, undamaged product in its original packaging within 14 days of delivery for a full refund, minus shipping costs.

Please note that without prior approval from the customer service team, any orders returned outside of the 14 day return period will be sent back with no refund issued.

Swatch and Flik Flak personalized watches (with customized design or embroidery) are excluded from the 14 day return and exchange policy with the exception of warranty cases. The sale of all Swatch X You and Flik Flak personalized watches are final.

To return your item(s):

1. Please complete the included return form and indicate a reason for your return.

2. Carefully pack the merchandise to be returned in the original shipping container. Make sure to include this form in the box.

3. Attach the included FedEx Return label to your package.

4. Please ensure that the original shipping label is either covered up or removed to avoid any confusion with the shipping company.



If you need further assistance, please give us a call at 1-866-3-SWATCH or send an email to: connect@swatch.us

You may return any unworn, undamaged merchandise purchased at a Swatch corporate retail store within 30 days for a full refund or exchange of the purchase price to any Swatch corporate retail location. Items purchased at a Swatch corporate retail store cannot be returned or exchanged to our online service center. Swatch and Flik Flak personalized watches (with customized design or embroidery) are excluded from the return and exchange policy with the exception of warranty cases. The sale of all Swatch X You and Flik Flak personalized watches are final.

Merchandise purchased online at swatch.com may also be returned for an EXCHANGE only for another watch of the same value or higher to any Swatch corporate retail store. Merchandise purchased online at swatch.com may not be returned at department stores.

Please allow up to 10 business days from the date that the watch is received for your return to be processed.
If you have further questions, you can also contact Customer Service at 1-866-379-2824 (Monday – Friday 9AM - 6PM) or send an email to: connect@swatch.us.

If you are unhappy with an item when you receive it, or if you simply change your mind, with the exception of personalized watches, you may return any unworn, undamaged product in its original packaging within 14 days of delivery for a full refund, minus shipping costs.

Please note that without prior approval from the customer service team, any orders returned outside of the 14 day return period will be sent back with no refund issued.


Swatch and Flik Flak personalized watches (with customized design or embroidery) are excluded from the 14 day return and exchange policy with the exception of warranty cases. The sale of all Swatch X You and Flik Flak personalized watches are final.



To return your item(s):

1. Please complete the included return form and indicate a reason for your return.

2. Carefully pack the merchandise to be returned in the original shipping container. Make sure to include this form in the box.

3. Attach the included FedEx Return label to your package.

4. Please ensure that the original shipping label is either covered up or removed to avoid any confusion with the shipping company.



If you need further assistance, please give us a call at 1-866-3-SWATCH or send an email to: connect@swatch.us

Replacement straps and batteries are available online or at any Swatch corporate retail store. If you are not within driving distance to a store, any of the stores on the list can take your order by phone as well. If you do not find a strap that you want, or for small spare parts, buckles, battery covers, and loops, please contact our Customer Service at 1-800-879-2824 (From Monday – Friday 9:00AM – 6:00PM) or email us on connect@swatch.us for further assistance.
To purchase straps online, please click here.

Swatch watches are designed as sealed units, whereby opening the case to repair or replace parts is not possible. We provide a 2 year warranty for all Swatch purchases to cover any possible manufacturing fault or issues and with proof of purchase inside of this time frame we can provide a replacement.

Please see below on how to create an account on store.swatch.com.

• Click on the My Account link located at the top of the homepage.

• Under the heading “New Account" click the "Sign up" button and fill in the required boxes.

• Click submit to complete your account set up.

You can search for a specific item by using the 'search' box located in the upper right-hand corner of the screen. To access detailed information about a product click  on the page and detail specification tab.

When you're ready to complete your order, be sure to review all of the items you've placed in your shopping basket by clicking “Shopping Bag” on the top right. To checkout, follow the instructions on the screen to finalise your order. You may do an express check out, create an account, or use an existing account. Click the "Checkout” button to move onto next steps.