Return

We grant our private customers (consumers) a right of withdrawal without giving reasons within the period of 14 working days. Saturdays, Sundays and public holidays do not count when calculating the withdrawal period. The withdrawal period begins on the day of receipt of the goods by the consumer. However, the period for exercising the right of withdrawal shall not begin before we have fulfilled our duty to provide information pursuant to Section 5 d (1) and (2) of the Consumer Protection Act (KSchG). If we have not fulfilled our duty to inform, the period for exercising the right of withdrawal ends three months after receipt of the goods by the consumer. For the timely exercise of the right of withdrawal, it is sufficient that the written notice of withdrawal is sent within the period. Returning the goods without comment does not constitute a sufficient declaration of withdrawal.

In order to make use of your right of withdrawal, please use the return form already enclosed with your order with a stamped return label from DHL. DHL Express will pick up your package free of charge at your desired address at a desired date. To do this, proceed as follows:

Open the page www.dhl.at/express

Click on BOOK COLLECTION

Enter your DHL shipment number (the so-called WAYBILL number below the barcode) and your telephone number.

Enter your data and the desired pickup address and book your desired date.

If you have any questions about the pickup, please call the DHL Service Hotline at: 0820/550505.

Alternatively, you can also drop off your order at one of our Swatch Stores. In this case, you will not be reimbursed in cash, but by the payment method selected at the time of purchase.

Consequences of withdrawal

If you as a consumer legally withdraw from the contract according to § 5e KSchG, a full or partial refund of the purchase price will only take place concurrently with the return of the goods delivered to you. The goods should be returned in unused, new and resalable condition - if possible in original packaging. In the case of items that are impaired by signs of use, we will charge an appropriate fee for the reduction in value. The same applies if accessories or parts are missing when the goods are returned.