The delivery options, terms and costs are as indicated in the check-out before your purchase and as confirmed in the order confirmation.

Delivery and Returns Policy

Delivery

We offer standard delivery service. Unless otherwise advised, for standard delivery service, orders will normally be delivered within 1 to 3 business days in Hong Kong and 3 to 5 business days in Macau (subject to a maximum of 30 days) after the date of order.

We are pleased to advise that there will be free standard delivery on all orders placed on this website.

All orders on the Swatch Online Store with standard delivery will be shipped by SF Express.

Please take note that all orders require a signature upon receipt.

Returns and Exchange

We believe that you will be delighted with the products you purchase on this website but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your rights under the laws of Hong Kong SAR. 

We will try to attend to all returns as soon as practically possible.

a. Unwanted Products

Our policy is to ensure that you are satisfied every time you place an order with Swatch. If you are unhappy with an item when you receive it or if you simply change your mind please send your request to connect@swatch.hk within 14 days from the day on which you receive it, to exchange for a product of any value (lower or higher) at selected Swatch Hong Kong stores. If you choose to exchange for a product of higher price, you will need to pay the difference. However, if you choose to exchange for a product of lower price, the difference would not be refunded. Except faulty products, each order is only exchangeable once.

You must take reasonable care of the unwanted product and in an unused state complete with packaging and all components.  If you fail to return the product completes with packaging and all components, we may refuse your exchange request.

Certain products and services are excluded from this returns and exchange policy, including watch parts or accessories of the watch.

b. Faulty Products

We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you send your request to connect@swatch.hk within 14 days from the day of receipt. 

In these circumstances you may choose to exchange the product(s) at selected Swatch stores, or we may arrange courier service for the pickup of the faulty product(s) and deliver the same product(s) in good condition at same address. If you would like to cancel the order, we may arrange courier service to pick up the faulty products at same address and provide a full refund.

This does not affect your rights under the law of Hong Kong SAR.  

We will reply the return or exchange case within 2 working days.

This document is available in English and Chinese versions. The English version of this document prevails to the extent of any inconsistency between the English and the Chinese versions.