Working at Swatch

Team Management • Train, supervise, develop and motivate employees to achieve the goals of the store. • Plan, organise and prioritise yourself and the team to ensure optimum use of available time. Delegate tasks to the Assistant Manager and/or Senior Sales to ensure high productivity. • Motivate and develop team performance. • Deliver high customer service through team. • Produce team rotas and manage team holidays. • Monitor employees performance. Provide coaching, feedback and ensure completion of performance management • Complete full and thorough probation reviews, quarterly reviews and annual reviews. • Complete all recruitment for your store team, while liaising with your HR Business Partner Training • Implement thorough induction programs for all new employees. • Train and develop the Store team. Ensure follow up of all training, coaching and E-Learning requirements for the team as directed by the Retail Trainer, within the deadlines communicated. • Raise any training needs to the Retail Trainer and HR Business Partner for yourself and your team, to ensure full support can be offered. • Ensure service standards and behaviours are in line with training and Swatch guidelines at all times. Security • Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, team selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention. • Control shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. • Ensure the store is opened and closed in line with Company policies and procedures. • Management of all key and access security. • Implement Company security procedures. • Maintain/build a general awareness of products and security hot spots. • Maintain correct processing of all deliveries. • Ensure stock management policies and processes are implemented and followed at all times • Carry out stock checks and audits in line with Company policies and procedures. • Ensure the till is reconciled on a daily basis. • Ensure that cash handling and banking procedures are in line with Company policies and procedures. • All transactions to be handled in a responsible and secure way. • Till functions, cashing up, payments and general duties. • Dealing with, and handling of, cash, credits cards and international currency. Reporting • Accurate reporting of all administration and stock control. • Collation of sales figures. • Provide all reports, as requested from Swatch Management, within the deadlines as communicated. Sales • Greet and serve all customers providing a friendly service and delivering a full and memorable experience. • Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. • Ensure good knowledge of all functions of watches and other products. • Provide reliable information to customers in all matters relating to sales and customer service. • Help display merchandise as directed. • Contribute to the store reaching its monthly, quarterly and annual sales targets. • Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the store.

Are you an enthusiastic and experienced retail professional with a passion for fashion and innovative timepieces? Swatch, a global leader in the watch industry, is thrilled to announce the opening of our new store in Sheffield. We are seeking a dedicated Assistant Store Manager to support our team and help drive store success. As the Assistant Store Manager, you will play a key role in delivering exceptional customer experiences, supporting store operations, and motivating our team. If you have a strong background in retail management, excellent communication skills, and a commitment to excellence, we invite you to be part of an exciting journey and help us make every moment special for our customers.