RETURNS & EXCHANGES

Returns 

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. You may return undamaged and unused items purchase on shop.swatch.ae within 14 days of their delivery date.

We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate to the extent you bring it back to us at the locations listed below within 14 days from receipt:

To qualify, all returns and exchanges must be accompanied by the original receipt, the original documentation, instruction manuals, registration, parts and components and the original manufacturer packaging. Failure to include such items may prevent or delay your return or refund.

a. Unwanted Products

- Our policy is to ensure that you are satisfied every time you place an Order with Swatch. If you are unhappy with an item when you receive it or if you simply change your mind, you are entitled to cancel the purchase within fourteen (14) days from the day after the day the item has been received. Please return the product to us at the mentioned locations below within 14 days from the day you cancel the order, having taken reasonable care of it and in an unused state with all components.

- You must take reasonable care of the products until returned. For example, if a watch arrives back to our logistics centre with the bracelet or strap damaged in any way (not due to our fault or negligence) or not in its original condition, then we reserve the right to deduct the costs for a new bracelet or strap from your refund of the price of the watch. If possible, please include your delivery note and all packaging intact.

- We will make the refund directly to the credit/debit card used to place the original order within 14 days of the day we receive the products back at our facility, once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you. In case of Cash on Delivery orders, the refund will be given to you in form of a credit note. 

- Certain products and services are excluded from this returns policy, including earrings, which cannot be accepted for health and hygiene reasons.

b. Faulty Products

- We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund if you notify us that you are rejecting the product within 14 days of receipt. You must then return the product to us at one of our select retail locations (unless agreed otherwise).

- We will make the refund directly to the credit/debit card used to place the original order once we have confirmed to you that you are entitled to a refund for the defective product. In case of Cash on Delivery orders, the refund will be provided in form of a credit note.

- For help with faulty items later than 14 days after your delivery please contact us to discuss your options.

c. Returning Unwanted or Faulty Products

- Please contact us at swatch.orders@rivoligroup.com to inform us of your wish to return Products. You will be responsible for the returned product(s) until they reach us.